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Lost and found in translation
It’s hard to communicate when you don’t speak the same language. So what do you do when your car breaks down, and you can’t explain where you are or what’s wrong? One of our German customers was in Naples when his car stopped in the middle of a busy street.
He immediately called the number of our Roadside Assistance platform on a card provided by the automobile manufacturer.
One of our Assistance Coordinators answered the phone, but because our German customer only spoke a little Italian, everything was lost in translation! Our Assistance Coordinator patiently informed him that she would call him right back with a German interpreter. Within ten minutes our stranded customer was stranded no more, speaking in his native tongue. Our German-speaking Coordinator quickly determined where the vehicle was and that it needed to be towed. The car was taken to the local dealer’s for repair while a taxi transferred our customer to his hotel. We even break down language barriers to help customers when their cars break down!
Page update: 25/11/2009
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