Mondial Assistance

It's Your Club

If you drive a car then this club is for you. Whilst 24hr emergency roadside assistance is central to the services that we provide, club membership holds a lot more benefits and privaledges than simply getting you out of a jam. Mondial Auto Assist currently covers in excess of 400,000 vehicles in Thailand, ensuring peace of mind on the roads. 

Many vehicle owners, particularly new car buyers like to think that they don’t need Roadside Assistance services. The same people may be surprised to know that Auto Assist provides thousands of services to stranded motorists every month and that around 36% of services involve vehicles that are less than 12 months old. Some of the more common service issues such as flat batteries, tyre problems, fuel problems and keys being locked in the car have nothing to do with mechanical reliability and affect all vehicles, new or old.

We have been providing nationwide services since year 2000. The company has been built on the basis of delivering on its promises, following the ideology that the only type of long term customers are satisfied ones.
 
Neither “Mondial” nor its roadside service “Auto Assist” may be well known names in the market, yet of the 23 major automobile manufacturers and importers operating in Thailand, 17 have contracts with Mondial Assistance to provide Roadside Assistance services to their customers.

Members enjoy the following privileges:

• 24hr Emergency Roadside Assistance throughout Thailand
• Discount on First Class Motor Vehicle Insurance through Mondial Auto Assist Insurance
• Discount on Compulsory Third Party Insurance
• 24hr helpline for technical issues relating to your vehicle
• Travel Services: Advice & arrangement of international and domestic travel
• Travel Insurance: A wide range of travel insurance services with special rates for members
• 24hr medical & Travel Assistance Helpline
• Car Care: Discounts and privileges excusive to Mondial Auto Assist members….and more

Membership Types

24hr Emergency Roadside Assistance

24hr Emergency Roadside Assistance is very much the heart & soul of Mondial Auto Assist membership. Service is available throughout Thailand via a network of around 900 service providers.

Before you jump to the conclusion that you don’t need this service, consider this:

• More than 36% of the services that we provide involve member vehicles that are less than 12 months old
• Flat batteries, tyre problems, fuel problems, keys being mistakenly locked in the car, are amongst the most common problems encountered by members, yet these problems have nothing to do with the mechanical reliability of your vehicle.
• Non-members could find themselves stranded by the roadside for hours waiting for assistance. Apart from any inconvenience, this is a potentially dangerous situation, especially for women driving alone
• In contrast, on average Mondial Auto Assist members wait only 30 minutes for a Mobile Technician and 45 minutes for a tow truck anywhere in Thailand

It Pays to Belong

More than 40 million Americans enjoy the privileges and benefits of AAA (American Automobile Association) Membership in the United States. In the UK, the AA (Automobile Association) and RAC (Royal Auto Club) have a combined membership of more than 20 million. More than being eligible to receive emergency roadside assistance, your Auto Club touches many parts of your life. It is the someone that you can turn to in times of need, who helps with travel plans, arranging insurance, taking care of you and your car. Mondial Auto Assist offers you this….it’s your club.

Some stats

Currently covering in excess of 400,000 vehicles in Thailand, our established standards are:

• Target response time for Mobile Technicians 30 minutes 

• Target response time for tow trucks 45 minutes 

• Bangkok Fleet currently in excess of twenty vehicles (motorcycles with technicians to fix minor problems, tow trucks and flat bed trucks to recover vehicles with more serious problems) 

• Nationwide network – more than 900 Service Providers. Tow trucks, mobile technicians & locksmiths. A dozen or more service providers per upcountry province

• Well trained Assistance Coordinators and Technical staff, all easily recognizable wearing Auto Assist uniforms, and following standardized best practice.

• Call Centre standards: Targets for call answering – 90% of calls answered within 20 seconds / Average queue time not more than 30 seconds

• Highly trained in current technology / Bi-lingual Call Centre operating 24x7