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Roadside Assistance

We have the drive - 24hr Roadside Assistance throughout Thailand

We have the drive - 24hr Roadside Assistance throughout Thailand

The Automotive Industry represents a key part of our business in Thailand. Our client services in this field are based on expertise, hard work and the willingness and desire to invest.

If you are a car manufacturer, then offering roadside assistance to your customers makes a lot of sense. It gives you the chance to provide a positive outcome to a negative event. As vehicles in need of repair are usually recovered by an Authorized Dealer, you also benefit from increased workshop activity and the sales of spare parts.

However, roadside assistance is not your core business, and it is logistically challenging and expensive to run. What should you do? Call Auto Assist. For the past 3 years, Auto Assist has worked with some of the best names in Thailand’s Automotive Industry to set up 24-hour nationwide roadside assistance programmes.

The only proven Roadside Assistance service in Thailand

Auto Assist has taken the time and invested significantly in order to provide service solutions that clients can easily apply.

Network: In Bangkok, Auto Assist’s own fleet of motorcycles and flatbed tow trucks provides the required assistance services. In the northern provinces, our network of more than 540 service providers deliver help and assistance. A dedicated Network team is responsible for monitoring service quality, and all service providers wear uniforms, so are easily recognizable.

Call Centre: A hi-tech Bangkok based Call Centre receives calls and coordinates services. Dedicated lines are used so that calls can be answered in the client’s name. The Call Centre system provides comprehensive statistics on call activity. Purpose-built Roadside Assistance software is used to gather and report on all breakdowns.

All services are followed up with a call to the customer to confirm their level of satisfaction. The results comprise part of the monthly management reports which we provide to all our clients.