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After Hours Call Centre
Services that mirror your organization
You are concerned about letting someone else talk to your customers on your behalf? You perceive our all Centre as a place which churns through calls with no real method for dealing with very specific customer issues? If this is the case, then you need to talk to us. We specialise in designing Call Centre Services that mirror your own organisation; they cannot be distinguished from your own services and can be tailored to do exactly what you need.
CRM Services for Car Manufacturers
Auto Assist already provides services to a number of Car Manufacturers in Thailand. The hi-tech nature of our Call Centre’s infrastructure provides the right backdrop for the CRM Services we provide.
How well you manage your customer database and interact with your customers will have a dramatic affect on the success of your business. Auto Assist’s in-depth knowledge of the Automotive Industry has fuelled the development of CRM software that is totally customised to the needs of Car Manufacturers. It is the only software of its type, and our clients use it as the backbone of their CRM activities. The system produces comprehensive reports and can provide you with priceless information about your customers, how they view your brand and your service offer.
Coordinating your CRM Services through one Call Centre will enable you to gather and collate information at a single point. Dedicated lines, dedicated staff and sophisticated security measures are used to guarantee the integrity of information. Services are developed as a result of discussion with our clients, to be sure that the end results meet your exact requirements. Here are some of the main services we provide:
- Complaint Management
- Customer Satisfaction Surveys
- Response to General Inquiries
- Management of Sales leads
- Outbound Telesales to support Promotional Activities
- Handling Inbound response to Promotional Activities
- Database Management: Collection, Updating & Segmentation of Customer Data
If you’re serious about making the most of your interaction with customers and prospective customers, then you should think seriously about talking to us.
A unique service, designed specifically for our partners in the Car Manufacturing Industry.
Multi-purpose Call Centre Services
We have no fixed ideas about the Call Centre solutions we provide. Our ideas take shape once we know about your business and can determine what you need. Our clients come from different walks of life and they operate in different business sectors. Many of them need Call Centre support, but the exact type of support is as individual as the clients themselves. You may need help with handling Customer Services; perhaps you want to know what your customers think about a new service or product; maybe you need someone to answer calls and assist customers outside normal office hours. Whatever your needs, we will work with you to design a Call Centre solution that deals specifically with those needs and achieves your goals
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